PROFESSIONAL EXPERIENCE

Presidio / INX LLC, TOLA and West Region 2010 - Present

Enterprise Architect (2021-present)

As an Enterprise Architect, my primary focus is to identify and qualify strategic account coverage on a company-wide basis. I am an Evangelist for vision, strategy, new practices, offerings from Presidio and other strategic partners. My focus is multi-architectural, meaning that I engage with multiple Presidio National Practices. I work with business and strategic architects at various Presidio customers, typically at the Director level and above. I initiate Vision documents and collaborative requirements gathering that align with the different Presidio National teams. In addition to my role as an Enterprise Architect, Presidio has also honored me with the ability to be a trusted engineer representing Presidio on the Dell and Pure Technical Partner Advisory Boards. The Advisory boards provide our partners with valuable channel insights into their strategies.

Sr Solutions Architect (2010 - 2021)

As a Sr Solutions Architect, my primary focus was working with customers to expose business objects and to design Information Technology solutions that would solve those business objectives in a timely and cost-effective manner. In this role, I work with C-Level executives to system and network administrators on designing solutions to meet those needs. I work with technology vendors like Dell Technologies, Amazon Web Services, VMware, Pure Storage, NetApp, Cisco, Veeam, Rubrik, and many others. I am well versed in many key technologies, such as server and network virtualization, containers, and public/hybrid cloud enablement. My goal is to assist businesses into transforming themselves into the next generation business through IT and business enablement.

Rackspace Managed Hosting, Austin, TX 2008 - 2010

Solutions Engineer (2008 - 2010)

Responsible in assisting Sales Executives to qualify and address customer technical and business requirements. Engineered solutions using the information provided that met those requirements, and worked with Sales Executives to construct and present proposals to the prospective clients.

• Managed custom sales opportunities for various technologies, including Windows, Linux, VMWare, SAN storage, Dell Poweredge servers, and Rackspace Cloud technologies.

• Coordinated with various teams to approve special configurations

• Participated in high level customer businesses process discussions, and suggested a technology and or business process improvement to improve their overall bottom line, saving the customer money while bringing new clients to Rackspace.

Dell Inc, Round Rock, TX 1998 - 2008

Development Lead / Project Manager (2007-2008)

Responsible for managing the engineering and technical specifications of a Dell Global Services program using Agile scrum methods.

• Coordinated five global development teams in developing a web portal that integrated newly acquired Dell technology with the Dell internal IT systems, mitigating risks ensuring utilization of Agile scrum and driving project success.

• Launched two versions of server inventory collector by creating project charter, obtaining requirements from project stakeholders, working with project team on development tasks, developed project schedule, and worked with developer and test groups to successfully complete the projects and launch for the first time on support.dell.com.

• Improved new SAN inventory utility using Agile SCRUM methods and transitioned it from a complex shell script to Java without losing functionality, while enhancing features, and reducing processing time. Identified and engaged highly skilled offshore team, trained and coached team in SAN maintenance processes ensuring expert analysis and implementation and succeeded in launching new version on support.dell.com.

• Redesigned SAN CDB UI for improved stability and to follow Dell IT development guidelines prior to transition to Global Service CDB UI. Coordinated with Dell IT development resources to train existing resources on new techniques. Developed project charter, obtained business requirements, produced project time line, and successfully launched new version of CDB UI to Dell Global Services organization.

Project Manager (2005-2007)

Collaborated in project to develop a new patent pending SAN maintenance process for obtaining current configuration information from customer storage area networks. Effectively communicated new process globally.

• Lead project that resulted in saving $1.2M annually by reducing analysis and design time for SAN design architecture team, significantly improving efficiency of obtaining SAN configuration data, and standardizing the SAN maintenance process globally.

• Lead team of subject matter experts for the Americas Services organization for a replacement global customer relationship management interface (CRM). New CRM allowed for improved customer experience, and better reporting of technical support cases.

• Earned Dell Business Process Improvement Green Belt (6 Sigma equivalent)

• Received leadership award for success launch of new CRM

Sr Storage Consultant (2003-2005)

Responsible for providing consulting services for Dell customers and field engineers over the phone and on site. Specialized in Dell EMC Clariion, UNIX / Linux integration.Lead a teamof five specially trained UNIX / Linux storage engineers. Conducted training on commercial UNIX and Red Hat Linux systems for Dell technical support and field engineering teams. Considered the subject matter expert for all things UNIX when working with the Clariion SAN.

• Promoted from Storage Engineer because of exceptional knowledge and experience in leading teams

• Received award for "Most Outstanding Contribution" from Enterprise Expert Center

Storage Engineer / Advisor (2001- 2003)

Responsible for providing consulting services for Dell customers and field engineers over the phone and on site. Specialized in Dell EMC Clariion, Dell Powervault NAS appliances, and UNIX / Linux integration. Mentored technicians and consultants at all levels. Storage team member of Microsoft Data Center Joint Queue.

• Twice awarded Key Contributor from Enterprise Expert Center.

Network Engineer (1999 - 2000)

Responsible for providing consulting services for Dell customers and field engineers over the phone and on site for Network operating systems, such as Red Hat Linux, and Microsoft Windows Server. Specialized in UNIX / Linux integration, Microsoft Active Directory and Exchange Server. Team member for Dell's Microsoft Data Center Joint Queue.

User Support (1998 - 1999)

Infinisource.com 1998- 2005

NT Forum Moderator, technical writer, and consultant

Assisted in establishment of web forum to support Windows home and business users resolve problems. Subject matter expert on Windows NT, 2000, and 2003 server.

• Received Microsoft Most Valuable Professional award 2004 and 2005

• Wrote Windows 2000 beta review articles for publication on Infinisource website

US Army 1990 - 1998

Network Security Administrator and User Support (1997 - 1998)

UNIX Network Administrator (1995 - 1997)

Radio and Telephone Systems Supervisor (1990 - 1993)

Research Analysis Specialist (1994 - 1998)

EDUCATION

MS, Master of Information Systems, University of Phoenix GPA 3.97

BS, Information Technology, University of Phoenix GPA 3.87

AA, General Education, University of Phoenix GPA 3.79

AWARDS

Presidio Distinguished Engineer, Class of 2023

Scouts BSA Wood Badge

Scouts BSA Commissioner Arrowhead Honor

Eagle Scout

Microsoft Most Valuable Professional 2003-2006

Dell Leadership Award